Support

All contact must be made through the store from which you purchased the furniture. It will help if you also have to hand your original order number and the batch id number which is 7 or 8 digit number found under your seat cushion on the sewn in label on the platform. Please do not contact Whitemeadow as our team will be unable to assist you directly.

This is not unexpected. It is common that interiors lose at least 10% of their density in the first 3 months increasing to 20-30% over time. To prolong the life span of the interiors, where possible cushions should be rotated or seating positions changed regularly.

To keep your Whitemeadow sofa looking it’s best, vacuum your upholstery using a soft brush attachment once a week. This can help reduce fabric wear and fading caused by the build-up of dust and dirt. All cushions should be dressed daily and frequently switch the positions to ensure even wear. Simply wipe clean the feet with a cloth but don’t use spray polishes or solvent cleaners as these can cause damage to the wood and any overspray can damage adjoining fabric.

Frequently changing the position of your cushions will ensure even wear. Feather and fibre seat and back cushions need to be plumped on a regular basis. Foam cushions don’t require the same level of maintenance as they keep their shape for longer, however, plump periodically to stimulate the foam. The below video shows you how to do this.

There are various different feet supplied with our sofas, please refer to the instructions that are included with your specific sofa. Generally, the sofa needs to be turned onto it’s back by two people and the travel glides need removing. The below video demonstrates how to fit a set of feet using a power drill, however other feet may require use of a screw driver or a woodscrew method to secure the foot location.

Regular Cleaning

Carefully vacuum your upholstery using the soft brush upholstery attachment at least once a week, dust removal may be improved by brushing with a soft brush. Pay special attention to arm fronts and pleated sections. Dirt and dust will rapidly increase fabric wear and may cause the dulling and fading of colours.

Take care when using a vacuum around decorative trims and fringing or skirts. These can easily be caught and may be damaged.

Decorative facings and timber feet require minimal maintenance and should be kept free from dust by occasionally wiping with a clean cloth. Do not use spray polishes or solvent cleaners as these can have a damaging effect and any overspray can have adverse effects on the adjoining fabric.

Care of Cushions

All cushions should be “tidied and dressed” regularly, we recommend turning daily, and frequently switching the positions of the cushions where possible. This will help prevent excessive wear to one side. Avoid perching on the edge of cushions as this may cause the fillings or fabric to lose their shape

Feather and fibre filled seat and back cushions will need to be “plumped” on a regular basis to ensure the cushion interior fills the case to the correct shape. Failure to do this may result in the fillings forming a mass, giving the cushion a flat or uneven appearance. Foam cushions do not require the same level of maintenance as they will keep their shape for longer, that said we do recommend periodically plumping to stimulate the foam.

Care of Mattress and Sofabed

All of our mattresses are double sided and should be turned regularly for even wear to both sides. Always remove bed linen from the mattress before closing the action to avoid damage to the mechanism.

Prolonged Sunlight and Heat

Upholstered furniture should not be exposed to direct sunlight as this may result in deterioration and fading of your fabric. Always position your furniture away from the sun rays and protect it by drawing blinds, or curtains when applicable. Avoid leaving your upholstery too close to open fires or radiators.

Correct Use

Your furniture is designed to be sat on in comfort, so use it correctly for that purpose. Sitting on the edges of cushions or the arms may cause permanent wear and distortion to the fillings and fabric. Avoid allowing sharp edge toys, buckles, jewellery and domestic pets to snag the fabric. If this occurs, carefully cut the plucked fabric yarn or snag away with a pair of scissors. Under no circumstances should a snag be pulled. Please try to restrain children from climbing and jumping on upholstery, especially when wearing shoes.

It is difficult to give general instructions on doing this yourself, since different fibres and fabric constructions require specialist techniques. We therefore, recommend that you leave major cleaning to a recognised upholstery cleaning specialist. They can give you expert advice and carry out the necessary periodic cleaning quickly and efficiently.

The effectiveness of the specialist cleaning treatment will depend on the degree of soiling. It is therefore advisable to have this done before the fabric becomes too engrained with dirt. It is inevitable that after a dry cleaning process a slight colour variation will occur between the removable and fixed sections of the upholstery. Under no circumstances attempt to wash covers or use the dry cleaning machine at your local launderette unless you have purchased a specific machine washable product.

Spots and spills can sometimes be treated with specific chemicals to aid their removal. Always pre-test any cleaner you intend to use on a hidden area of the furniture, checking for colour loss and fabric compatibility. Look for faded colours, shrinkage or rings, these are signs of incompatibility. Under no circumstances should you apply excessive pressure or rubbing to a spillage as this may result in permanent damage to the fabric. Blot the surface dry with an absorbent colour fast cloth or kitchen roll to soak up excessive liquid. Fabrics with high cotton contents may become lighter in colour after spot cleaning. If in doubt, always seek professional advice.

If your furniture has had an after sale, soil resistant treatment applied by a third party, we as manufacturers cannot accept any liability for problems caused to the fabric in any way by this treatment, for any marking or staining that may have been over-sprayed, or for any staining or marking that may occur after their application or during their specialised cleaning procedures. Such treatments should always be pre-tested for their fabric compatibility on a hidden part of the furniture or a fabric sample before application. Any fabric protection problem must be referred to the agent that supplied it at the time of purchase.

Leather. Dust weekly with a clean, soft cloth. Clean quarterly by wiping over with lukewarm, mild solution of a pure soaping agent, such as Lux flakes or Dreft, using a damp cloth. Important – Do not over wet the cloth. Failure to carry out simple cleaning on a regular basis could discolour your leather permanently. Polishes, creams, detergents, leather foods, solvents varnishes, white spirit and stain removers should not be used as they can seriously damage the leather beyond repair. In the event of accident or severe soiling, consult your retailer for professional advice.